Accessibility
File Comparison at a Glance
| Format | Loads on All Devices | Screen Reader Friendly | No Download Required |
|---|---|---|---|
| HTML page | ✅ Yes | ✅ Yes | ✅ Yes |
| Accessible PDF | ⚠️ Mostly | ⚠️ Depends on tagging | ✅ Usually |
| Word (.docx) | ❌ No | ⚠️ Depends on app | ❌ No |
Preferred Content Formats for Accessibility
HTML web pages are the most accessible option for publishing content. They load reliably across devices, work consistently with screen readers and other assistive technologies, and do not require users to download or install additional software. For this reason, HTML is the required format for publishing accessible, public-facing content whenever possible.
Accessible PDFs may be appropriate in certain situations, but they require careful tagging and testing to ensure they are usable by all audiences. PDFs should be used only when a downloadable or fixed-format document is necessary. Any PDF published on the website must meet accessibility standards prior to posting.
Word documents are not a replacement for web content. Access to Microsoft Word or compatible software cannot be assumed for all users, and accessibility support varies depending on the device and application used to open the file. For this reason, Word documents must not be used as the sole method for accessing required or public-facing information. Word files may be used when an editable format is necessary, such as templates or internal working documents, but an accessible web-based version of the content must also be provided.
As a general rule:
- Web pages (HTML) are the best format for publishing accessible, public-facing content.
- PDFs may be used when a downloadable or fixed-layout format is necessary and must meet all accessibility requirements prior to publication.
- Word documents may be used only when an editable format is required and must not be used as a substitute for accessible web content.
This approach helps ensure equitable access to information for all users and supports ongoing accessibility and Title II compliance.